Return Policy

Last updated: April 16, 2026

At Find My Part, LLC, we want to be clear about how returns and refunds are handled for the pre-owned parts we sell. Because many of our products are parts that must match specific vehicles, systems, or applications, it is the customer’s responsibility to verify that the item they are ordering is the correct part before completing a purchase.

1. Return Window

We accept returns within 7 days of the date the item is delivered.

Any return request made after the 7-day delivery window may be denied.

2. When We Are Responsible

We will accept a return at no cost to the customer and provide a prepaid return shipping label when the return is due to our error, including situations such as:

• we sent the wrong part from what was ordered
  
• we approved and sent a substitute part, and that substitute does not work as a valid substitute

For defective parts, we consider this our error; however, we only allow an exchange to be sent and will not refund a defective part. The only exception is if an exchange is not available, we will then offer a full refund for the defective part. We reserve the right to decide whether we will offer an exchange or a refund for a defective part.

In these cases, the return will be handled as a seller-responsible return.

3. When the Customer Is Responsible

If the return is not due to our error, the return may still be accepted, but it will be subject to a 25% restocking fee.

Even in these cases, we may provide the customer with a return shipping label at our expense. However, the restocking fee will still apply.

Customer-responsible return situations include, but are not limited to:

• ordering the wrong part
• ordering a part that does not fit, when the item received matches the item ordered
• ordering a working part that does not solve the customer’s issue or does not work for the customer’s intended use
• changing your mind after purchase
• any similar situation where the item sent was the correct item ordered and is in working condition

Because most of the items we sell are parts, the customer is responsible for confirming compatibility, fitment, and intended application before ordering.

4. Substitute Parts

In some cases, we may offer a substitute part if the originally ordered part is not available.

If we send an approved substitute and that substitute does not function as a proper substitute, we will treat the matter as our responsibility and provide a free return with a prepaid shipping label.

5. Return Authorization Required

All returns must be approved by us before being sent back.

If your return is approved, we will send you a return shipping label by email. You are responsible for using that label correctly and dropping off the package at the appropriate shipping carrier location shown on the label.

6. Return Rejection Conditions

A return may be rejected if any of the following conditions apply:

1. The package is not in the shipping carrier’s possession within 2 business days from the date we send the return label.
2. The returned product does not match the original item sent, or it is not in the same condition as when received.
3. The customer makes a shipping mistake that causes the package to be lost, delayed, misrouted, or damaged.
4. The return reason provided by the customer is found to be inaccurate upon inspection of the returned item.

If a return is rejected, a refund may be denied.

7. Condition of Returned Items

Returned items must be sent back in the same condition in which they were received.

We reserve the right to deny a refund or reduce the refund amount if the returned item shows signs of damage, alteration, misuse, missing parts, swapping, or other condition issues that were not present when the item was delivered.

8. Lost Return Shipments

If a return shipment is lost by the shipping carrier after the customer has used the return label we provided, the customer must cooperate in the claims process and, if needed, assist with filing or supporting a claim with the carrier.

However, once the return has been properly approved and the customer has used the return label we provided in accordance with our return instructions, Find My Part, LLC will remain responsible for resolving the matter, and you will receive your refund.

If the carrier confirms that the return shipment was lost in transit, we will honor the return and provide the appropriate refund or other approved return resolution, provided the customer followed all return instructions and complied with the terms of this policy.

We reserve the right to deny a claim related to a lost return shipment if:

1. the customer did not use the return label we provided;
2. the package was not dropped off with the correct carrier;
3. the package was not tendered to the carrier within 2 business days of the label being sent;
4. the customer made a shipping or packaging error that caused or contributed to the loss; or
5. the return otherwise failed to comply with this Return & Refund Policy.

9. Customer Must Notify Us After Delivery

Customers must monitor the return shipment and notify us once the returned package shows as delivered.

Once you notify us that your return has been delivered, and once we confirm that all return conditions have been followed, we will issue your refund within 24 hours during business hours.

10. Refund Method

Approved refunds will be issued back to the original payment method used for the order.

We do not issue refunds to alternative cards, bank accounts, or payment methods unless required by law.

11. Refund Timing

Once we issue a refund, it may take several business days for the refund to appear in your account, depending on your bank, credit card provider, or payment processor.

If your refund has been issued but you do not see it within a reasonable time, please first check with your bank or payment provider.

If it is taking longer than expected, contact us and we will review the status with you.

12. Non-Refundable Amounts

In customer-responsible return situations, the 25% restocking fee will be deducted from the refund amount.

Original shipping charges, if any were ever separately charged, are non-refundable unless the return is due to our error. However, at this time, we generally offer free shipping on orders within the United States.

13. Exchanges

We may offer an exchange instead of a refund in certain situations, including where a replacement item is available and appropriate.

If a return is due to our error and replacement inventory is available, we may choose to provide an exchange.

14. Chargebacks and Disputes

We encourage customers to contact us first to resolve any issue regarding an order, return, or refund before opening a payment dispute or chargeback.

15. Contact Us

To request a return or ask about a refund, please contact us:

Find My Part, LLC
933 Pine Log Rd #1193
Aiken, SC 29803
Email: sales@findmypart.shop
Phone: (803) 723-7074
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST